Dell has unveiled a plan to educate its customers on how to protect their computers from an onslaught of spyware, adware and viruses. The computer maker has set up a new PC Security site to help customers identify online security threats and ways to handle them. The Web site also features antivirus and antispyware products as well as links to partner sites. Dell also said it would work with a consumer education group, the Internet Education Foundation, to help its customers. For customers who find it difficult to help themselves, troubleshooting will be available for $39 per incident.
Dell will also begin touching on security in its advertising. Its August sales catalog, for example, will include a four-page insert with information on updating Windows, antivirus and antispyware software as well as keeping data backed up, Rodrigue said. The catalogs reach tens of thousands of customers in the United States via U.S. mail, Dell representatives said. Later in the year, Dell plans to begin installing antispam, spyware protection and pop-up-blocking software on its PCs, Rodrigue added. In some respects, Dell is catching up to others, such as Hewlett-Packard. HP has been shipping Intermute's protection suite, which features applications designed to prevent spam, pop-up ads and spyware, on its PCs.
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